Questions & Wisdom
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Honest, straightforward answers about our botanicals, rituals, ordering, and more.
Product Questions
What makes your sesame oil different from others?
Our sesame oil is 100% pure, cold-pressed using traditional methods that preserve all nutrients and natural flavor. We source only premium sesame seeds and never add any additives, preservatives, or fillers. The result is a rich, authentic oil that stands apart in both taste and quality.
What's the difference between toasted and untoasted sesame oil?
Untoasted (light) sesame oil is made from raw seeds and has a mild, slightly nutty flavor with a higher smoke point, making it ideal for cooking. Toasted sesame oil is made from roasted seeds, has a darker color, more intense nutty flavor, and is best used as a finishing oil to add depth to completed dishes.
Is your sesame oil organic?
We offer both conventional and USDA certified organic options. Our organic sesame oil is made from seeds grown without synthetic pesticides or fertilizers. Check the product label or description to confirm which option you're purchasing.
How should I store sesame oil?
Store sesame oil in a cool, dark place away from direct sunlight and heat. Once opened, we recommend refrigerating it and using within 6 months for optimal freshness. The oil may become cloudy when refrigerated, but it will return to normal at room temperature.
What is the shelf life of your sesame oil?
Unopened bottles have a shelf life of 18-24 months when stored properly. Once opened, the oil maintains best quality for 6 months when refrigerated. Always check the expiration date on the bottle and look for any off smells or tastes before use.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted for your protection.
Can I modify or cancel my order?
Orders can be modified or canceled within 2 hours of placement. After that, your order enters our fulfillment process. Please contact us immediately at [email protected] if you need to make changes.
Do you offer wholesale or bulk pricing?
Yes! We offer special pricing for restaurants, retailers, and bulk orders. Please visit our Wholesale page or contact us at [email protected] for more information about volume discounts and commercial accounts.
Can I use multiple discount codes?
Only one discount code can be applied per order. If you have multiple codes, we recommend using the one that offers the greatest savings on your purchase.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping (2-3 days) and express shipping (1-2 days) options are available at checkout. Orders are processed within 1-2 business days.
Do you ship internationally?
Currently, we ship within the United States and Canada. We're working on expanding our international shipping options. Please check back or contact us if you're interested in international delivery.
How much does shipping cost?
Standard shipping is $6.99 for orders under $50. We offer FREE standard shipping on all orders over $50. Expedited and express shipping rates are calculated at checkout based on your location and order weight.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also log into your account on our website to view your order status and tracking information at any time.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied! If you're not happy with your purchase, you can return unopened products within 30 days of delivery for a full refund. Return shipping costs are the customer's responsibility unless the product is defective or we made an error.
How do I initiate a return?
Contact our customer service team at [email protected] with your order number and reason for return. We'll provide you with return instructions and a return authorization number. Products must be unopened and in original condition.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method. Please allow 5-10 business days for the credit to appear on your statement.
What if my product arrived damaged?
We're sorry if your product arrived damaged! Please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a replacement to be sent immediately at no cost to you, and you won't need to return the damaged item.
Usage & Cooking
Can I use sesame oil for high-heat cooking?
Light (untoasted) sesame oil has a smoke point of around 410°F (210°C), making it suitable for most cooking methods including sautéing and stir-frying. Toasted sesame oil has a lower smoke point and is best used as a finishing oil or in dressings.
How much sesame oil should I use?
For cooking, use sesame oil as you would any other cooking oil. For finishing dishes, a little goes a long way – typically 1-2 teaspoons per serving is enough to add rich flavor. Start with less and add more to taste.
What dishes work best with sesame oil?
Sesame oil is incredibly versatile! It's perfect for Asian cuisine (stir-fries, noodles, dumplings), salad dressings, marinades, roasted vegetables, and even drizzled over soups. Toasted sesame oil also pairs wonderfully with grilled meats and seafood.
Can I use sesame oil for skin and hair care?
Yes! Our food-grade sesame oil can be used topically. It's rich in vitamins and antioxidants that nourish skin and hair. However, for cosmetic use, ensure you're not allergic by doing a patch test first. Store separately from cooking oil to avoid contamination.
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