Privacy Policy

Your Privacy Matters

We're committed to protecting your personal information. Learn how we collect, use, and safeguard your data.

Last Updated: November 2, 2025

This Privacy Policy describes how Nile Valley ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit our website or make a purchase, we collect certain information about you. This information falls into two categories:

  • Personal Information: Name, email address, billing address, shipping address, phone number, payment information, and order history.
  • Device Information: Web browser, IP address, time zone, cookies, pages viewed, products browsed, and referring websites.
  • Usage Information: How you interact with our website, including products viewed, time spent on pages, and links clicked.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders
  • Communicating with you about your orders and account
  • Providing customer support and responding to inquiries
  • Improving and personalizing your shopping experience
  • Sending marketing communications (with your consent)
  • Detecting and preventing fraud
  • Analyzing website performance and user behavior
  • Complying with legal obligations

Sharing Your Information

We share your personal information only in the following circumstances:

  • Service Providers: We share information with third-party service providers who help us operate our business (payment processing, shipping, email marketing, website hosting).
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
  • Business Transfers: If we sell or merge our business, your information may be transferred to the new owners.
  • With Your Consent: We may share information with third parties when you give us explicit permission.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Keep you logged into your account
  • Understand how you use our website
  • Show you relevant advertisements
  • Analyze website traffic and performance

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing emails at any time
  • Data Portability: Request a copy of your data in a portable format
  • Object: Object to certain processing of your personal information

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

  • Encryption of sensitive data (including payment information)
  • Secure Socket Layer (SSL) technology for data transmission
  • Regular security audits and updates
  • Limited access to personal information by employees
  • Secure data storage and backup systems

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and stored on servers located outside of your country. We ensure that any international transfers comply with applicable data protection laws and that your information receives adequate protection.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the 'Last Updated' date. Your continued use of our website after any changes indicates your acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request information about the personal data we collect, use, and share
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt-out of the sale of your personal information (Note: We do not sell personal information)
  • Right to Non-Discrimination: Exercise your privacy rights without discriminatory treatment

Contact Us About Privacy

If you have questions or concerns about our privacy practices, please contact us:

Email: [email protected]

Mail: Nile Valley, 123 Artisan Way, Suite 100, San Francisco, CA 94102

Phone: (555) 123-4567